Delivery & Returns

Returns and Defective Policy for Consumers

Following is the defective policy on different products

1.   LED Fixtures with Separate Drivers
  • The date of manufacture is printed on all products and ballasts/drivers and guarantee period of 2 years is printed on all the packaging.

  • Defective claim period for above products will be 2 years from manufacturing date printed on product.

  • In case of defective, we will first test the ballast/LED driver of the product. If the LED driver is found to be defective, we will consider only the LED driver for replacement and not the whole product. The same product can then be used with a new driver of same specification, which can be ordered separately. We are not in a position to entertain any defective claim for fixtures received back. We can only provide replacement against faulty driver.

  • Only if the fixture is damaged or the LED is defective, will the replacement of the whole fixture will be considered.

2.   LED Bulbs, Tubes, Marina and other items with Integrated Drivers
  • The date of manufacture is printed on all products and ballasts/drivers and guarantee period of 2 years is printed on all the packaging.

  • Defective claim period for above products will be 2 years from manufacturing date printed on product

  • In case of defective, we will provide replacement against defective products received.

Process

The defective product can be exchanged at the outlet from where you have purchased. You can also write to us at compact@compactlighting.net to find your nearest center where you can replace the faulty product.